frequently asked questions

• » What is your refund policy? If I purchase a tour and change my mind, will I get a refund?

  » How do I receive my tickets?

  » How do I know my activity is confirmed? If I choose a date on your calendar, is it guaranteed I'll get in my tour?

  » Why do you ask for hotel, arrival date or phone numbers?

  » I'm already in Hawaii or traveling and cannot print my tickets. Is that a problem?

  » What are Ohana Fun! Hawaii hours of operation?

  » Are your discounted prices associated with any presentations or Timeshare Sales offers?

  » I just want to make a reservation. Can I pay when I arrive for the event?

  » Why should I plan my activities before I arrive?

  » I have more questions or special needs. What should I do?

  » Does Ohana Fun! Hawaii offer other tours and attractions not listed on this web site?

  » Do you offer discounts for children, senior citizens, travel club members, multiple bookings, etc?

  » Do I have to pay sales tax?

  » How do I get to an activity? Do you pick me up? Should I get a rental car?

  » How do I get directions to the activities I book with you?

  » Are gratuities included in the activity price?

  » We are celebrating a special occasion. Can I arrange for a something extra special?

  » What's up with all the fuel surcharges?

  » When is the best weather in Hawaii?

  » When is your peak season?

  » I have never snorkeled before. Will the tour company show me how?

  » Is there a shuttle or ferry boat that will take me between the different islands?

  » What time is it in Hawaii?

  » Is there a better time of the day to fly on a helicopter or plane?

  » When is the best time of year for whale watching?

  » Which tours accommodate young children under 5?

  » How does your website work?

   

  » What is your refund policy? If I purchase a tour and change my mind, will I get a refund?

  Your purchase is 100% refundable provided you cancel your reservation at least 48 hours prior to its check-in time, unless your activity requires a longer cancellation notice, in which case the exception will be shown on your Activity Voucher and/or your concierge will inform you when you place your reservation over the phone (groups and a couple of airplane tours require 72 hours to 7 days). Certain exceptions can be made by the Activity Providers, in case of illness (doctor's note required) or other serious matters. Your Ohana Fun concierge will do everything in his/her power to get you a refund approval. Please remember that once you are within 48 hours from the start time of your tour, you may not cancel or reschedule it for any reason other than a verifiable medical emergency. In the event an Activity Provider cancels your tour due to any reason (weather, mechanical, etc.) your purchase will be 100% refundable. There are NO REFUNDS on no-shows. IMPORTANT: YOU MUST CALL OUR RESERVATION LINES IN ORDER TO CANCEL YOUR TOUR(S).  WE DO NOT ACCEPT CANCELLATIONS MADE THROUGH EMAIL, FAX OR VOICEMAIL.

  » How do I receive my tickets?

  Your tickets will be emailed to you as soon as our Concierges can confirm your seats with the Activity Provider. You will probably receive also a call from one of our Concierges in order to confirm you received your voucher(s), know how to get to your tour(s) and answer any questions you might have.

  » How do I know my activity is confirmed? If I choose a date on your calendar, is it guaranteed I'll get in my tour?

  Once we receive your order our concierges will process it by calling the activity provider(s) in order to confirm your reservation.  Our calendars do not show "live" availability, therefore there's a small chance your tour could be sold out for the date you ordered it for.  In such case you'll receive a call from our concierges with alternate dates for your tour of choice or other tours available on your preferred date.  In the event you do not agree with any other options, we'll VOID the hold placed on your credit card at the time of your order, so you'll not even see a charge going through on your credit card.  We try very hard to keep our calendar availability as current as possible, however changes happen on a regular basis.  If you're trying to book a tour within less than a week, especially if travelling during peak seasons, we recommend calling us at 808-214-9283 to be sure your activity is available.

  » Why do you ask for hotel, arrival date or phone numbers?

  The reason we ask for your hotel information is so we know how best to give you directions to your tours.  By having your arrival and departure dates, we can also catch possible errors on your order as well as in the event a tour you ordered is not available, we'll be able to look at other dates during your stay before contacting you with that information. Since we hope you'll be outdoors exploring the islands instead of sitting in your room, having your cellphone number will help us contact you in case of any last minute changes to your tour. We strive to make your Hawaii vacation and activity experience the most enjoyable. 

  » I'm already in Hawaii or traveling and cannot print my tickets. Is that a problem?

  No problem at all!  If you're unable to print your voucher(s) please let us know and we'll send it to the vendor(s) on your behalf.  Over 30% of our customers are already in Hawaii and we want to make sure your activity purchase experience is the most pleasurable and hassle free. You'll still receive copies of your voucher and credit card receipt, along with directions to your tour. 

  » What are Ohana Fun! Hawaii hours of operation?

  Our live concierges are available daily from 7:00 AM until 7:00 PM, Hawaii Standard Time. Please give us a call; we would love to hear from you! You can call us toll free at 1-808-214-9283. If we are helping another customer we may have to return your call, so please leave a message. You may also email agent@ohanafun.net and one of our concierges will contact you shortly after.

  » Are your discounted prices associated with any presentations or Timeshare Sales offers?

  Absolutely NOT!  All prices shown on our site are direct discounts and are in no way, shape or form associated with any sales presentations. Although timeshare sales presentations are offered by most other Activity Companies websites, we at MauiActivities.Com are not affiliated with any of them.  We believe you're coming to Hawaii to enjoy fun and relaxation, and being in a sales presentation for a good part of your day would not fit that criteria. 

  » I just want to make a reservation. Can I pay when I arrive for the event?

  You may hold a reservation by calling our Reservations line at 1-808-214-9283. We will require a credit card number in order to hold the reservation. You are responsible to call us in the event of a cancellation or rescheduling at least 48 hours prior to your activity time. Purchasing your tickets on line will guarantee you the special rates offered, while a hold will only guarantee your seat, but not the actual rate.

  » Why should I plan my activities before I arrive?

  Just as we hope you are not planning on waiting until after you arrive in Hawaii to make your hotel reservations, our hope is that you will reserve your tours and activities in advance. Your time in Hawaii is so valuable so you should give yourself the freedom to relax and enjoy every minute of it from the time you land. The last thing you want is to spend precious hours looking for activities that might still be available on days that are just not the most convenient. Our most popular activities and adventures are usually sold out several days to several weeks in advance. Many people find that when they arrive in Hawaii their most desired activities are no longer available, which can be devastating. Our expert service allows you to avoid the lines and headaches associated with trying to plan your vacation after you've arrived. We will help you with every aspect of your holidays, so give us a call and let's start planning a vacation of a life time!

  » I have more questions or special needs. What should I do?

  Call us at 808-214-9283. Our staff of concierges is eager to receive your call and help you with any special needs or events you might have while in Hawaii. If we don't have the answer right then and there, we will go find it for you! We live in Hawaii and we love Hawaii. We will give you all the "insider's tips" you may need in order to assure you the best Hawaiian holiday ever!

  » Does Ohana Fun! Hawaii offer other tours and attractions not listed on this web site?

  Absolutely! We offer over 450 activities and tours throughout the State of Hawaii. Our web site represents some of the most popular activities at the best value! Please ask us about anything you don't see listed and we will be happy to assist you. You can email us or call. We look forward to customizing your vacation to fit your needs and desires.

  » Do you offer discounts for children, senior citizens, travel club members, multiple bookings, etc?

  We have worked with our Vendors in order to offer the best rates possible. All children prices are listed on the information page of each tour. Children prices for the most part are less than adult prices. Senior discounts are also available on specific activities. Many times throughout the year we have specials with FREE CHILDREN. Please ask your internet concierge for more details.

  » Do I have to pay sales tax?

  YES. Our prices are some of the lowest available anywhere, and additional sales taxes (HI = 4.167% - 4.712% on Oahu) as well as harbor fees, fuel surcharges, etc. may play a role on additional costs. ohanafun.net will never charge you more than the charges pre-established by the Vendors. We do not charge for our concierge services.

  » How do I get to an activity? Do you pick me up? Should I get a rental car?

  Transportation is not included unless stated on your ticket, along with the pick up time and location. You are responsible to arrive at your activity at the scheduled check in time, regardless of how you choose to get there. With the exception of the island of Oahu (Waikiki beach), where several tour operators offer transportation as part of their packages, most other islands' do not (public transportation is not one of Hawaii's strongest assets, to put it mildly). Just as a reference, a 20 minute taxi fare (round trip) will probably cost you as much as a 2-day car rental, so we highly recommend a rental car for your entire stay on Maui, Kauai or the Big Island of Hawaii. Please let us know if we can help you with car rental reservations or referrals.

  » How do I get directions to the activities I book with you?

  All vital information, including directions and/or pick up locations and times will be shown on your tickets. Your itinerary will include great product information as well. They will both be emailed or faxed to you for your review. We strive to give our customers the best possible service and we want to make sure you make it to all of your events hassle free. Our goal is to have a chance to speak to you and go over each of your planned events, answer any questions you might have and offer you our "local" suggestions. Please feel free to contact us with any questions you might have.

  » Are gratuities included in the activity price?

  Except for some private charters, gratuities are not included in any of the prices; we feel that tips should be at your discretion and should be earned not expected. This encourages your activity guides to work extra hard to make your day more special.

  » We are celebrating a special occasion. Can I arrange for a something extra special?

  We love to cater to special occasions and can make requests to our Vendors, although we cannot guarantee they will follow through with them. We can also offer you additional services that might guarantee you your heart's desire, such as a flower lei greeting or a fruit basket waiting for you in your room. If you are interested in making your activity more memorable just give us a call and we should be able to set something up to make it the most memorable.

  » What's up with all the fuel surcharges?

  Every single person in the country has been affected by the increased cost of fuel, and that's no different for us here in Hawaii. Our helicopter, boat, van and just about every tour operator has experienced a huge increase in fuel costs, and just like the airlines, they also need to pass some of that cost on to the consumer in order to maintain operations. You will notice that at the time of your check-out the exact amount required by our Activity Provider as a fuel surcharge will be added to the activity cost and sales taxes. When applicable these additional amounts are 100% payable to the Vendors, which means non-commissions are paid to Ohana Fun! Hawaii.

  » When is the best weather in Hawaii?

  Hawaii boasts beautiful and warm weather year around, making it a great destination anytime you find a chance to hop on a plane and leave your troubles behind! The coolest months are November - May (70 - 85 degrees) with some early morning and evening rain showers, mostly by the mountains (mauka side). Please keep in mind we have a saying in Hawaii "no rain , no rainbows". July through October are our hottest months (78 - 90 degrees).

  » When is your peak season?

  In addition to our faithful U.S. Mainland and Canadian travelers, Hawaii has become an international destination for visitors from Europe, Asia, South and Central America, making it a year around destination. Our peak visitor season from the U.S. and Canada is between Thanksgiving and Easter, with the busiest time during the Christmas and New Year holidays and the summer months (July and August). If you want to avoid the crowds, a good option might be May, September or October. If you're planning on visiting Hawaii during the busy season, be sure to book extra early as some of our top activities sell out weeks ahead. Water temperature ranges from 72F in winter to 80F in the summer, so the water is never too cold or too hot, ever!

  » I have never snorkeled before. Will the tour company show me how?

  All companies that offer snorkeling will give you a personal demonstration on the use of their snorkel equipment. If you are on a snorkel excursion they will provide you with all of your snorkel gear all the snorkel lessons that you wish and many different types of flotation devices to make you feel comfortable in the water. Usually the snorkel companies will put a lifeguard in the water with you.

  » Is there a shuttle or ferry boat that will take me between the different islands?

  Passenger shuttle services are available between Maui and the islands of Lanai and Molokai. Travel between the major islands of Oahu, Maui, Kauai and the Big Island is done primarily on Hawaiian and Go! Airlines.

  » What time is it in Hawaii?

  Hawaii does not experience a time change during the year. We are 6 hours behind the East Coast in the summer, and 5 hours behind in the winter. We are 3 hours behind the West Coast in the summer, and 2 hours behind in the winter.

  » Is there a better time of the day to fly on a helicopter or plane?

  Early morning or late afternoon flights usually offer the sightseers some of the best results for their pictures or video, since the brightness of the sun is not so intense, allowing for some vivid colors. The weather in Hawaii is very unpredictable, which makes it even more exciting, as a little rain makes some of the most beautiful rainbows! No matter what time of the day you choose to fly, we can pretty much bet on the fact your helicopter flight will be one of the most memorable events of your Hawaiian holidays.

  » When is the best time of year for whale watching?

  Humpback Whales come to the Hawaiian Islands from Alaska every year around the same time to mate, bear their young and feed them in preparation for the trip back to Alaska. The official whale watching season starts in mid December and ends in mid May, while the months of February through April boast the greatest numbers of these majestic creatures.

  » Which tours accommodate young children under 5?

  Most snorkel, air & bus tours are able to accommodate young children, while some are even free for children under 6 years old. Our concierges will be happy to suggest activities that will be the most enjoyable for you and your little one(s).

  » How does your website work?

  Ohana Fun! Hawaii is a registered Trade Name of Rise! Enterprise, L.L.C., a registered Activity Desk in the State of Hawaii. We work just like a travel agency. We collect your payment and in turn pay our Vendors while keeping a small percentage of the purchase price as our commission. We offer our customers the best possible prices, which we have negotiated with over 100 Activity Providers Statewide, along with free expert services of our concierges who are Hawaii residents, and know the ins and outs of our beautiful Islands. Our desire is to make your vacation the most memorable. We love what we do! You'll notice we offer discounts on several tours; those tours we are unable to discount will NEVER cost you more than the retail rate offered by the Activity Provider, guaranteed.

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